Privacy policy

Tradelynz is operated by Tradelynz Technologies Ltd. We decide how and why the personal data described in this policy is used, which makes us its controller.

This policy applies to our website, our business platform and the services on it. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

• When you create an account: your name, work email address and password. We store only a protected form of your password, never the password itself.
• When you verify your business: its registration details, address and ownership, and the documents you upload, such as your registration certificate, proof of address and shareholder register.
• When owners and directors verify their identity: their name, date of birth, nationality, identity document and a photo taken at the time, collected through our identity verification partner.
• When you use the platform: the quotes, payments, orders, shipments and documents you create, and the details of the people you invite to your team.
• When you contact us: your name, email address, company and what you tell us.
• When you visit or sign in: technical details such as your IP address, browser and when you signed in, which we use to keep your account secure.

• To open and run your account and provide the services you ask for.
• To verify your business and the people behind it, and to meet our anti-money laundering and sanctions obligations.
• To keep the platform secure, prevent fraud and keep a record of important actions.
• To reply to your enquiries and send you messages about your account.
• To understand how Tradelynz is used and make it better.

We use personal data only when we have a lawful reason to: to provide the services your business has signed up for, to meet our legal obligations, for our legitimate interest in running a secure service, or with your consent. We do not sell personal data.

We share personal data only when we need to, and only with:

• Service providers who help us run Tradelynz, such as identity verification, hosting, storage and email providers. They may use it only on our instructions.
• Banks, payment providers and finance partners, when you ask us to move money or request finance through them.
• The other business in a trade, limited to what they need to complete it, such as your business name and verification status.
• Regulators, law enforcement and courts, when the law requires it.

The documents you upload are read on our own servers. We do not send them to outside services to be read.

Sensitive details and every document you upload are encrypted before they are stored. Access is denied by default and given only to the people who need it, every view of a verification document is recorded, and our staff sign in with a second factor.

We keep your data while your account is open. After it closes, we keep the verification and transaction records the law requires us to keep, for as long as it requires, and then delete them.

If you contact us through the website and do not open an account, we keep your message only as long as we need it to reply to you.

Some of our service providers store or process data outside Ghana. When they do, we make sure your data stays protected to the standard this policy describes.

You can ask us to:

• Give you a copy of the personal data we hold about you.
• Correct anything that is wrong or incomplete.
• Delete your data, where the law does not require us to keep it.
• Stop or limit how we use it.
• Withdraw your consent, where we rely on it.

We may need to confirm who you are before we act on a request. If you are not happy with how we have handled your data, you can complain to the Data Protection Commission of Ghana.

We use only the cookies we need to keep you signed in and your account safe.

When we make an important change to this policy, we will tell you by email or on the platform before it takes effect. The date at the top shows when it last changed.

If you have a question about this policy or your data, send us a message and we will reply as soon as we can.