When a buyer and a seller trade for the first time, someone has to go first. Either the buyer pays before the goods ship and hopes they arrive, or the seller ships first and hopes the money follows. Escrow removes that gamble.
How it works
- 01Agree the terms. Buyer and seller agree the goods, the price and what counts as delivered.
- 02Fund the escrow. The buyer pays in and the seller can see the money is held.
- 03Ship. The seller ships and both sides follow the shipment.
- 04Confirm delivery. The buyer confirms the goods arrived as agreed.
- 05Release. The funds go to the seller.
If something goes wrong
If the goods arrive damaged, late or not as described, the buyer raises it on the order before confirming delivery. Our team reviews the evidence from both sides before any money moves.
When to use it
Escrow is most useful with a new trading partner, for large orders and for goods whose quality can only be checked on arrival. With partners you trade with regularly, a direct payment may be all you need.
